Canceling a rolling plan
Turn off auto-renewal in your account. Your plan continues to the end of the 30-day period you have already paid for and then stops. There is no cancellation fee and no notice period.
Part-used 30-day periods are not refunded, because the allowance has already been made available to you.
Unactivated SIMs
If you have not activated your SIM or eSIM, you can request a full refund of the plan price within 14 days of purchase. Physical SIM delivery fees are refunded only if the SIM has not yet shipped.
Annual plans
Annual plans are prepaid for twelve months at a discounted rate. If you cancel an activated annual plan early, we refund the unused whole months remaining, less the difference between what you paid and the equivalent rolling-plan price for the months you used.
This means an annual plan canceled early is never worse value than having bought rolling months, but the annual discount only applies to the full term.
Faults and service problems
If the service does not work as described and we cannot fix it, tell us within 14 days of activation and we will refund you in full, including any delivery fee.
Coverage or speed in a particular location is not by itself a fault, since coverage depends on the underlying carriers. We will still help you test whether another network on your SIM performs better first.
How refunds are paid
Refunds go back to the original payment method, normally within five to ten business days of approval. Add-on purchases are non-refundable once the data has been added to your plan.
Contact
Questions about this document? Email support@flexifone.com.